FAQ

Payment options

You can pay online using Visa, Mastercard, American Express, Maestro, UnionPay, Shop Pay, Apple Pay, Google Pay.

Refund

We will refund your money as soon as we have received and checked your return. It takes an average of 7-10 working days (Mon-Fri) from the time your return is dispatched until it is registered in our warehouse. You will receive an e-mail with confirmation of the registration and the refund of the purchase amount.

Payment card: 2-5 working days after we have registered the return. Check your account history back to the purchase date for the refund. With MasterCard, the amount will be visible after the next balance statement.

PayPal: appears in your PayPal account within 48 hours from when we have registered the return. With PayPal, you decide for yourself whether the money should remain in your PayPal account or whether it should be transferred to your bank account.

 

Return

When you order an item from Helative, you still have a 14-day return period for unused items.

Helative items must be returned as they were delivered. If they were delivered separately, they must be returned separately. If they came in the same package as your other items from Helative, they must be returned in the same package.

Note:

Customer provides return shipping.